Corporate quality policy

The current Corporate Quality Policy is summarized by the following statement:

OFFER TO CUSTOMERS

GOODS, SERVICES, AND CORPORATE ORGANIZATION IN CONSTANT IMPROVEMENT

TO INCREASE CUSTOMER SATISFACTION

To best implement this conduct, the Company has created a Quality Management System in compliance with UNI EN ISO 9001:2015.

Management undertakes to:

• assume responsibility and communicate the importance of the effectiveness and efficiency of the Quality Management System;
• ensure the integration of Quality Management System requirements into the organization’s business processes;
• promote a process approach;
• promote risk-based thinking, including context analysis, identification, analysis, weighting, and treatment of risks, considering internal and external factors as well as stakeholder expectations;
• promote improvement;
• ensure the availability of resources necessary for the Quality Management System and provide support to other relevant management roles to demonstrate their leadership;

To support this series of commitments, Management has defined a specific company function managed by a Quality Assurance Manager (QAM) with the responsibility and authority to:

• ensure the Quality Management System complies with the above standards;
• ensure processes are producing the expected outputs;
• report, especially to top management, on the performance of the Quality Management System and opportunities for improvement;
• ensure customer focus is promoted throughout the organization;
• ensure the integrity of the Quality Management System is maintained when changes to the system are planned and implemented.

To define operational objectives for each process, the Company has prepared form M 0101.03 “Quality Objectives”, which lists objectives, commitments, indicators, target values, responsibilities, resources provided, and timeframes. These objectives will be periodically reviewed and redefined by Management.

The Company is committed to ensuring compliance with all of the following requirements:

• applicable mandatory requirements
• customer requirements (explicit and implicit)
• requirements related to the corporate Quality Management System

Management considers the active participation of company personnel essential and therefore intends to widely disseminate this Policy; at the same time, it expects all company functions to rigorously execute what is stated in this Policy and in the documentation of the entire Quality Management System.

This Policy will be periodically reviewed as provided by current procedure P 01.01.