Your privacy counts for us: so you can count on us!
We have compiled this privacy statement in compliance with the Regulation (EU) 2016/679 (GDPR), with current legislation and with the EU Directive on Cookies. We have drawn it up in a simple and understandable way, to help you understand who we are, what data we collect about you, and what we do with it. We want you to be aware that your personal data (hereinafter, simply “data” or “your data”) consists of any information or set of information from which it is possible to identify you, directly or indirectly… in particular with reference to identifiers such as name and surname, e-mail address, telephone number, etc.
Please consider that since this is a general information sheet, you may find more specific information in relation to the different products and services we offer in other parts of the site, where we may also provide specific information in relation to specific data processes. Please take the time to read the entire statement, so that if you do not agree with how we process personal information, you can avoid providing it to us.
|Examples of data types
|Name, surname, title, date of birth
|E-mail, telephone number, address, country
|Bank current accounts, data related to payments made with credit cards
|Any other information that you decide to share with us in Feedback, opinions and reviews
|Feedback, opinions, reviews, and any information you provide to us via any means
Information we collect automatically:
When you visit or use our website, or interact with us through our digital channels, or when you register with our newsletter or in any other way, we may collect – in addition to the information you provide us directly – information that is automatically sent to us by your computer, your mobile phone or other devices that you use to access our channels.
|Model, IMEI code and other specific identifiers of MAC address devices, IP addresses, operating system version, and device settings that you use to access various services
|More information about your use of our digital channels or newsletters
|The apps you use to send us data or express consent when you attend exhibitions or other event
Cookies are text strings which become stored in your browser. They can be used for different purposes, both for technical reasons (they help you to navigate the site correctly) and to track users. We use only technical and functional cookies, and we use anonymised third-party analytical cookies. These cookies are similar to technical cookies and, since they are not used to send you profiled advertising, we do not need your consent to use them.
In particular we use:
In particular, the following cookies are used:
On this page https://www.google.com/analytics/learn/privacy.html?hl=it you can find more information concerning the Google Analytics service.
Finally, to protect their rights, the user is informed about the possibility offered by Google (via the add-on at the following link https://tools.google.com/dlpage/gaoptout?hl=it).
Finally, to protect their rights, the user is informed about the possibility offered by Google (via the add-on at the following link https://cookiepedia.co.uk/cookies/has_js).
We transfer your data abroad, but protect it through various legal, organisational and technical measures.
Your data may be processed in countries where you do not live, if this is necessary for the purposes we have indicated in this statement. If you live in the European Economic Area, you should know that your data can be processed outside the EEA: this mostly consists of data that we process through the newsletter management service. All of this data may be processed in the United States, but only by companies adhering to the Privacy Shield, a protocol that provides a guarantee of protection for your data, and which has been validated as effective by the EU Commission.
We process your data until the purpose for which we have collected it has been accomplished, but sometimes we may need to use certain data beyond that limit, if the law requires this.
We keep your data for the time necessary to implement the purposes for which it was collected, (for clarification on legal purposes, see the paragraph “How do we use your data?”). Please keep in mind that in some cases a longer data storage period may be permitted or required by law.
The criteria for determining the storage period include:
We use your data to provide you with the best possible experience, plus to improve our products and provide customer support.
We may use your data for various legitimate reasons and purposes related to our company’s activities. Here are the purposes for which we process your data:
|Conclusion and execution of contracts
|Sales, invoicing, shipment of products, guarantees, communication services, pre-contractual activities
|Providing you with assistance (at your request)
|Providing you with assistance through our communication channels
|Sending you commercial and promotional communications
|Security and protection of our interests or assets
|Developing and maintaining technical and organisational security measures, conducting internal audits
|Providing data and information to competent authorities or to data protection supervisory authorities, in accordance with current legislation – for example for tax or insurance obligations, or obligations to store records and reports – conducting regulatory compliance audits, complying with inspections and requests from governments or authorities, fulfilling procedural requests – for example regarding witness obligations – and managing internal complaints
|Defence in court
|Acting or defending ourselves in court
If we ask you to provide us with your data, but you decide not to do so, we may not be able to guarantee that you can use our products or services. Or we may not be able to respond to your requests.
We may regularly send you commercial communications about our products, services, events and promotions. These communications could reach you through different channels: email, telephone, text messages, paper mail or social networks run by third parties. In order to provide you with the best personalised experience, some of these communications may be modelled on your preferences (for example, if you have indicated them to us, or if we found them from your visits to our sites, or based on clicks to links in emails that we sent you).
Note that we request your consent before starting the activities indicated above. The consent that you provide on accepting commercial communications related to our products or services (direct marketing) through automated methods (SMS, emails, MMS, calls without operator) also extends to traditional methods (paper mail and operator calls). You always have the option of revoking the consent that you have given us, in whole or in part, and without any costs. If you do not specify that the revocation refers only to certain contact modalities, it will be considered as extending to both automated and traditional modes. Finally, even if you do not consent to receive communications via the automated methods mentioned above, you can always ask us to send you traditional commercial communications.
If we acquire your e-mail address while selling something to you, we can use it to send you commercial or promotional communications for products similar or identical to those you already purchased, unless you object to this. In this case we do not need your consent, because direct marketing within these strict limits is considered a legitimate interest, being a faculty that the law grants us (article 130 paragraph 4 Privacy Code s.m.i.) In any case, you can always object to receiving marketing messages of any kind: in particular for e-mails, just follow the unsubscribe instructions provided at the bottom of each e-mail.
You can always contact us (you will find our contact details in the section “What are your rights?) if you wish to avoid receiving marketing communications, or to request that they are sent to you only in traditional ways.
Please note that even if you decide not to receive marketing communications, you will continue to receive our administrative communications, and that if you do not consent to marketing uses (or do not give us the relevant data), this will not affect your ability to purchase our products or receive the information you ask for (you only need to provide the data necessary to complete the purchase or send your feedback).
To treat your data lawfully, we can cite various different legal justifications:
We protect your data with appropriate technical and organisational procedures.
To protect your data, we take suitable measures in compliance with applicable legislation, including insisting that our service providers use effective measures to keep your personal information confidential and to keep your data secure. Depending on technological updates, implementation costs and the nature of the data to be protected, we carry out technical and organisational procedures to prevent your data being destroyed, lost, modified, disclosed or accessed without authorisation.
We will only share your information when required by law, or when you have expressly agreed to it, or else to offer the services you have requested.
We share your personal details with others only in the cases indicated below. If it is necessary for the pursuit of the purposes set out in this statement, we may communicate your data to the recipients indicated below.
We encourage you to keep control of your data: please keep your information updated and accurate.
We provide you with access to your data. You can check your data by asking us to update it, modify it or – if the law permits –, delete it. We advice you to check your data regularly. You can still always contact us if you want to..
Our contact details are:
Law of Opposition: you can always oppose data processing if your opposition is based on legitimate interest. We will follow up on your request by evaluating the possible prevalence of our legitimate interest over your interests or fundamental rights and freedoms.
We do our best to respond to requests on time and without cost, except when this requires a disproportionate effort. In some cases we may ask you to prove your identity before carrying out your request. If you are not satisfied with our response, you can make a complaint to the competent supervisory authority in your country.
We do not treat the data of children aged under 16. We do not offer services involving data processing of adolescents under the age of 16 based on consent, for which parental permission is required.
Over time, data processing activities can evolve and change, and the information statement that reflects this may be changed.